Have questions? We have answers.
A Member Care Advocate can be reached between the hours of 9am-5pm CST, Monday through Friday.
An experience is an in-home culinary service provided by Select Chef that provides members with a gourmet three-course meal and mindful engagement activities so that members can focus on being in the moment with the people who matter most.
We provide Experiences daily from 11am-9pm CST.
We are competitively priced with fine dining restaurants offering a three-course meal.
Select Chef reinvents the traditional food delivery services that start at a restaurant and end at your doorstep. Select Chef brings the complete home chef dining experience to you.
Absolutely! We offer fresh, natural, and organic ingredients as part of our commitment to high quality foods for our members.
This is very important to us. The items used to prepare your meals are obtained the same day as your experience to ensure optimal freshness.
Yes! We have delicious vegan, vegetarian, and dairy-free menu items.
Select Chef accepts all major credit cards (VISA, MasterCard, American Express, Discover).
Absolutely, the privacy and security of our members and chefs is of the utmost importance to us at Select Chef. We use Authorize.net as our payment processor. Authorize.net is very passionate about privacy and security just like us. You can learn more about Authorize.net at https://www.authorize.net/about-us/terms.html.
If you need help using the Member Application, please contact our Member Care Team by sending a request to firstname.lastname@example.org
We have custom plans to provide you with the ultimate choice for your lifestyle. You can pause or cancel your membership at any time.
Yes, you can pause or cancel your membership anytime. Services cancelled will incur a $25 fee. No refunds will be given for cancellations made the day of an experience.
Great have you back! You can reactivate your membership within your account. If you have any questions, please contact us at email@example.com so we can assist further!
We ask our Members to ensure that the kitchen space that will be used for the Experience is in safe, working conditions and properly maintained.
This is a tough one. Unfortunately, if no one can let the chef inside this will delay the process. We send text and email notifications so you can plan accordingly.
We have an entire team specifically for this as a preventive measure to manage expectations and deliver the best experience possible. If any of the menu items you selected are not available, you will be hearing from our Member Care team.
You can make changes to your selections up to three days before the experience. Any changes to an order two days or less prior to an experience date will result in a $25 Experience Change Fee.
Things happen… we get it. Please rest assured knowing that we will send reminders to prevent this from occurring! Unfortunately, any cancellations made less than 1 day prior to the experience date will be charged the full cost.
This is a tough one. If no one age 21+ is home to greet the Chef, we will encourage our Chefs to wait up to 15 minutes from the start time. At the 15-minute mark, we will release the Chef of their responsibility for this Experience.
Our Chefs are skilled in their industry and work diligently to provide a one-of-a-kind experience. Although not mandatory, we highly encourage providing a gratuity to your Chef. Cash gratuities are accepted, as well as sending a gratuity through the Rating & Gratuity section of your account. 100% of the gratuity goes directly to the Chef.